*In order for us to provide the most efficient service, please use the "Submit a Ticket" option above. Tickets will be assigned
to an agent within 24 hours of submission. Please plan for up to 48 hours for a new hire setup and 72 hours until shipment, if equipment is needed.*
Current Issues:
N/A
Weekly IT Summary (8/16/26 - 8/22/26)
Tickets Created: 264
Tickets Solved: 286
Median Resolution Time: 395 Min
Median Time to First Response: 66 Min
Total Tickets Still Open: 385
Actionable Tickets: 271
Total Calls Taken: 133
Featured Survey Comment:
Ticket#35955: "The technician did an absolute excellent job with my S2K sessions crashing. He fixed something i mentioned in passing. Most importantly, he didn't make me feel stupid for any of the issues that needed fixing. Thanks again!"
The IT helpdesk can be reached at 701-335-4889. If it is required, you can email a ticket to it@acmetools.zendesk.com, the Submit a Ticket option is preferred.
